Through many painful experiences, I’ve discovered why many policies are written.
In her book “Unleashing the Power of Rubber Bands”, Nancy Ortberg talks about the need to differentiate between “a tension to be managed and a problem to be solved“.
One example for me is the constant tension between the administration/money side of ministry and the discipleship/hands on side of ministry. As pastor, I’m always going to have to balance tension between our business administrator working to conserve cash and our missions pastor finding legitimate ministry needs in which to spend it, for example. That’s a tension to be managed, not a problem to be solved.
On the other hand, an employee who is consistently stirring conflict among the team – that is a problem to be solved.
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