As part of our BusinessAccelerator® program, I hold weekly Q&A coaching calls with any clients who want to join us on Monday mornings. I love these calls. My favorite part is being able to directly address the real, individual problems my clients are facing. Almost every week, I get a question like this: “One of my team members is being difficult. What should I do?”
The details look different. Maybe it’s a problem with passive aggression or gossip. Maybe they’re not delivering results. Maybe they’re failing to practice ownership. Maybe they’re managing their responsibilities poorly. Behind each example is a problematic behavior.
My clients are often torn. They care about their team members and value what these contributors have to offer, especially if they’ve been with the company for a long time. But the problematic behavior is undermining performance and hurting the team.
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