Charles Horton Cooley, an early sociologist observed, “I am not who you think I am; I am not who I think I am; I am who I think you think I am.”
Cooley is known for his concept of the, “Looking glass self.” That is: Our sense of identity is shaped by the reflection we see of ourselves in the eyes, words, or actions of others.
When leaders discover this dissonance between the identity offered to them and the one they have, they have two choices.
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